What warranty do you provide for your machine?
We offer a two-year warranty for the host machine and a 6-month free replacement warranty for handpieces, treatment heads, and related parts.
How is the product packaged for shipping?
We use standard export packing including wooden cases, aluminum boxes, or strong cartons with protective foam to ensure the machine remains in perfect condition.
Do you provide instructions and usage support?
Yes, we provide a complete user manual and application instructions. We also offer online training and a 24/7 online consultant service to solve any problems you may encounter.
Can I customize the machine or use OEM services?
Absolutely. If you need customization or OEM services, such as logo changes, operating system background adjustments, or language updates, please contact our staff for details.
Do you have timely technology support?
We have a professional technology support team available to help you solve any after-sales problems quickly and efficiently.
What extra devices or solutions does this machine work with?
Please ensure you use the appropriate solution during treatments as specified in the operation guidelines.